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FAQ's

  • Do I need to register with wagworld.co.uk to shop?
    Registration helps to speed us the process of your order. It allows you to keep track of your order and refunds online.
  • Will you pass on my details to other companies?
    No, we will not pass on your details to other companies!
  • I have lost/forgotten my password?
    To reset your password please click here
  • How do I place an order?
    Please click here to find out how to shop on wagworld.co.uk
  • How secure is the website?
    The site is as safe as possible. Any information you give us is protected using most advanced software possible for online transactions.
  • What should I do if there's a problem with my order?
    Please contact customer services so we can rectify your problem
  • What payment methods do you accept?
    We accept Switch/Maestro, Visa Debit, Visa Electron, MasterCard, Amex and PayPal.
  • Can I cancel my order or cancel an item from my order?
    You need to contact customer care as soon as possible to contact your order. If its too late please return your parcel following instruction included in your parcel.
  • I have received my order but one of them is missing?
    Please click here to contact customer care
  • Why has my card been declined?
    Your bank will be able to let you know why your card has been declined.
  • Why have you cancelled my order?
    Please click here to contact our customer care team.
  • Do you ship overseas?
    Yes we do, please click here to see the countries we deliver to
  • What is the exchange rate for overseas orders?
    We charge customers in Pound sterling, however your card provider will apply the exchange rate when you make a transaction.
  • I live abroad, can I claim back VAT on my purchase?
    If your items are for business then you will be able to claim back VAT.
  • My order did not go through but I think you have charged me?
    Please Click here to contact customer care.
  • The item I want is sold out, when will you get a replacement back in?
    Some of our items sell out really fast. We are unable to guarantee we will get more stock in but it would be worthwhile to keep checking since we are getting new stock in all the time.
  • You have received my order but now claim that the item is out of stock, why is this?
    Our system may have shown that the item was available when in fact it was not in our warehouse. This does not happen often, and if it does we won't charge you for the item.
  • I have received an incorrect item in my order, what do I do?
    We aim to get your order right but may have made a mistake.
    Please click here to contact customer care
  • Have you got a size guide?
    Please click here to view our size guide
  • Which couriers do you use for deliveries?
    We use Royal Mail as our courier for all UK deliveries. International parcels are passed on to the local postal service.
  • How long will it take for my item to arrive?
    UK parcels will arrive within 1-3 working days. Customers who have chosen next day delivery will receive their parcel the next working day provided it is ordered before 4.30pm.
    International parcels should reach within 7 working days but please allow 10 days.
  • Can I track my order?
    Tracking Is only available for UK orders. Please see the royal mail website and enter the tracking number you have been provided.
    Unfortunately we are unable to offer a tracking service for international parcels.
    Please click here to contact customer care
  • Can I select a specific delivery?
    Please click here to contact customer care
  • Do I need to sign for delivery?
    Yes a signature is required upon delivery
  • What happens if you deliver whilst I am out?
    There will be a note left by the postman. Please call the number to arrange for re-delivery
  • Can I change the delivery address for my order?
    Once the order has been placed you cannot change the delivery address.
  • Do you deliver overseas?
    Please click here to see the list of the countries we deliver to and what the postal charges are.
  • What is your returns policy?
    All customers can return unworn items via post within two weeks. Please fill out the instructions provided in the returns form.
    Also log into your account and follow the on screen instructions
  • How long will it take to refund me?
    We will credit you within 5 working days of receiving the goods back in our warehouse.
  • What can I do if there is a problem with my return?
    Please click here to contact customer care
    Any other questions please contact customer care

ABOUT WAG WORLD

We are always on the lookout for fashion bloggers around the world to help us spread our wings so please contact bloggers@wagworld.co.uk for more information. If you have any questions about anything you see on our site please email customercare@wagworld.co.uk and we will resolve your query asap. We offer a 10% discount to all new customers so feel free to sign up. 

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